Frequently Asked Questions

What are the shipping times for your products?
It takes 1 to 2 days to process your order and then we deliver it to you : 

- 5 to 7 days for Express shipping

- 10 to 15 days for Standard shipping


Do you ship worldwide?
Yes, we do. We ship all over the world.


Where do we ship from?
Our offices are located at 16192 Coastal Highway, Lewes, Delaware 19958, Sussex County, USA. Our warehouses are located in England and the United States.


Do you provide tracking information?
Yes, a few days after your order has been processed, we will send you an email explaining how to easily track your order on our order tracking page: https://evlasting.com/apps/trackorder.


I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item to the email address: contact@evlasting.com and we will send you a similar replacement item as soon as possible.


Where is it located?
We are at 16192 Coastal Highway, Lewes, Delaware 19958, Sussex County, USA.


I have not received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time on our page: https://evlasting.com/apps/trackorder.

If you still feel you need assistance in tracking your parcel or would like to ask for information about your parcel, please contact us by email at: contact@evlasting.com.


Do you have a refund policy?
We do our best to solve any problems our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment if the claim is made within 30 days of the order date and the product(s) concerned are not sold. For further information, please read our refund policy: https://evlasting.com/pages/returns.