Shipping and Return policy
What are the shipping times for your products?
It takes 1 to 2 days to process your order and then we deliver it to you :
- 5 to 7 days for Express shipping
- 10 to 15 days for Standard shipping
Do you ship worldwide?
Yes, we do. We ship all over the world.
Where do we ship from?
Our offices are located at 16192 Coastal Highway, Lewes, Delaware 19958, Sussex County, USA. Our warehouses are located in England and the United States.
Do you provide tracking information?
Yes, a few days after your order has been processed, we will send you an email explaining how to easily track your order on our order tracking page: https://evlasting.com/apps/trackorder
I received a damaged article. What can I do?
Sorry to hear that. Simply send us an image of the damaged article to the e-mail address: firstname.lastname@example.org and we will send you a similar replacement article as soon as possible.
Where is it located?
We are at 16192 Coastal Highway, Lewes, Delaware 19958, Sussex County, USA.
I have not yet received my order. What is taking so long?
We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time on our page: https://evlasting.com/apps/trackorder.
If you still feel you need assistance in tracing your parcel or would like to ask for information about your parcel, please contact us by e-mail at: email@example.com.
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
To make a return, you must present us with your invoice which we will send you by e-mail once you have made your purchase.
There are some situations in which a partial refund will only be made: (if applicable)
* Any item that is not in its original condition, is damaged or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refund (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit card company as there may be a delay before your refund is officially sent.
Then contact your bank. Often a processing time is required before your refund is sent.
If after completing all these steps, you have not yet received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to replace it with the same article, please send us an e-mail to email@example.com and send your article to : 16192 Coastal Highway, County of Sussex, Lewes, DE, 19958, USA.
Items for sale (if applicable)
Only normal price items can be refunded. Unfortunately, items for sale are not refundable.
To return a product, you must send it by post to : 16192 Coastal Highway, County of Sussex, Lewes, DE, 19958, United States.
You will be responsible for paying the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on your place of residence, the time it takes to receive the replaced product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee to receive the item you will return.